Terms & Conditions

1. Introduction

Adonis Skin Care (the “Websites”) are interactive Websites developed by Adonis Beauty Consultants Sdn Bhd, its subsidiaries and affiliated companies (the “Company”).

These terms and conditions (“Terms”) govern our relationship with the Company’s customers (“Customers”) who use the Websites.

By using or accessing the Websites including without limitation placing an Order, Customers are deemed to have agreed to and be bound by these Terms, as updated from time to time which shall be deemed to be a contract between the Customer and the Company.

If you do not agree to these Terms of Use, please exit and do not access these Websites.

2. Definitions And Interpretation

Unless the context otherwise requires, the following expressions shall have the following meanings in these Terms:-

  • “Business Day” means a day (excluding Saturdays and Sundays) on which banks generally are open for business in Malaysia.

  • “Customer Contract” means a contract between the Company and the Customer for the sale and purchase of Products.

  • “Intellectual Property” means all intellectual property rights including all letters patent, patent rights, trademarks, service marks registered designs, design rights, copyright and all other similar proprietary rights, all rights of whatsoever nature in computer programs, firmware, microcode and other computer software and data, and all intangible rights and privileges of a nature similar to the foregoing, and whether or not registered.

  • “iPay88” means NTT Data Malaysia Sdn Bhd, its subsidiaries and affiliated companies.

  • “Listed Price” means the price of Products listed for sale to Customers on the Websites.

  • “Order” means your order for Products sent through the Websites in accordance with these Terms.

  • “Password” refers to the valid password that a Customer who has an Account with Websites may use in conjunction with the username to access the Websites.

  • “Payment Method” means debit card, credit card, e-wallet, or other online banking payment methods as may be accepted by iPay88 from time to time.

  • “Personal Information” has the meaning ascribed thereto in the Personal Data Protection Act 2010 (PDPA) of Malaysia and includes your name, e-mail address, billing address, shipping address, phone number, credit card or banking information, and photographs of you obtained by the Company pursuant to services provided by the Company to you (e.g., artificial intelligence skin scanning).

  • “Product” means products and services available for purchase by Customers on the Websites.

  • “Trademarks” means the trademarks, service marks, trade names and logos used and displayed on the Websites.

  • “Username” refers to the unique login identification name or code which identifies a Customer who has an Account with the Company.

  • “you” and “your” refer to the individuals over the age of 18 or otherwise under the supervision of a parent or legal guardian.

3. Registration

Customers are required to provide their real names and details when registering for a Customer account on the Websites (“Account”) including their mobile number, date of birth, email addresses and referral name (“Personal Information”).

By registering an Account with the Company, Customers agree to the following:

  1. They will not provide any false personal information on the Websites, or create an Account for anyone other than themselves without permission.

  2. They will not create more than one Account.

  3. If the Company disables their Account, they will not create another one without our permission.

  4. In the case of individuals, they will not use the Websites if they are under 18 unless under explicit parental/legal guardian supervision.

  5. They will keep their Personal Information accurate and up-to-date.

  6. They will not transfer their Accounts to any other parties without first getting the prior written consent of the Company.

Access to and use of password-protected and/or secure areas of the Websites are restricted to Customers with Accounts only. Attempting to gain unauthorized access may be an offense under the Computer Crimes Act 1997 of Malaysia.

By registering an Account, Customers authorize the Company to collect, store, retain, process, and use Personal Information provided to the Company in accordance with the Company’s Privacy Policy and Malaysia’s PDPA 2010 framework.

4. Undertakings

By using the Websites, Customers are deemed to warrant, represent and undertake to us as follows:

Not to mislead

They will not knowingly with intent to deceive the Company post information that is false or misleading including without limitation purchasing a Product without the intention of completing the Customer Contract.

Illegal or unauthorised acts

They agree not to do any of the following:

  1. Access the Websites using automated means (such as harvesting bots, robots, spiders, or scrapers) without our prior permission.

  2. Upload viruses or other malicious code onto the Websites.

  3. Solicit login information or access an Account belonging to someone else.

  4. Use the Websites to do anything unlawful, misleading, malicious, or discriminatory.

  5. Do anything that could disable, overburden, or impair the proper working or appearance of the Websites.

5. Use Of Websites

Availability of Websites and Services

The Company may, from time to time and without giving any reason or prior notice, upgrade, modify, suspend or discontinue the provision of or remove, whether in whole or in part, the Websites or any Products and shall not be liable if any such upgrade, modification, suspension or removal prevents you from accessing the Websites.

6. Products

While we endeavour to provide an accurate description of the Products, we do not warrant that such description is completely accurate, current, or free from error.

Listed Prices shown on the Websites are quoted in Malaysian Ringgit (MYR) and are for merchandise only unless otherwise stated. Please proceed to checkout to review the total cost of the order, including any applicable local taxes (such as Sales and Service Tax – SST), delivery, or other fees.

While the Company strives for accuracy in the pricing, inadvertent errors can occur. In cases where pricing errors occur, the Company expressly reserves the right not to honour pricing errors on the Websites when accepting an order online. The order will be cancelled, and any payments that have been authorized for that order will be reversed or refunded.

7. Purchase of Products

You may place an order on the Websites (“Order”) by completing the Order form on the Websites and completing the checkout process via our authorized payment gateways.

You shall be responsible for ensuring the accuracy of the Order details and your particulars in the “Billing Details” and “Shipping Details” sections.

Our acceptance of your order will take place upon confirmation of payment, and a confirmation email will be sent to your registered email address. We reserve the right to terminate a Customer Contract in the event that a Product has been mispriced on the Websites, in which event the Company shall notify you of such cancellation by giving three (3) days’ notice.

8. Delivery

Standard Delivery

Time of delivery shall not be of the essence of the Contract and any delivery date provided shall be an estimate only based on logistics provider schedules. Depending on product availability, delivery within Peninsular Malaysia usually takes 2 to 4 working days, while East Malaysia (Sabah & Sarawak) may take 5 to 7 working days. During peak seasons, delivery times may be extended.

The Products are at your risk until delivery. Ownership of the Products will only pass to you when we receive full payment including delivery charges (where applicable).

Batch Delivery

Customers who wish to have their Products delivered in batches should contact our customer service department no later than 24 hours after placing an order to request batch delivery arrangements. Customers who choose batch delivery shall not be entitled to cancel an Order.

9. Intellectual Property

The Websites are the property of the Company and/or its licensors and are protected by copyright, trademarks, and/or other intellectual property rights.

The word “Adonis” and the associated logo are the Trademarks of the Company, and Customers agree not to display or use them in any manner without the Company’s prior written authorisation.

10. Payment

Customers have the option of paying for Products on the Websites by making full payment via credit card, debit card, FPX online banking, or applicable e-wallets supported at checkout through our payment gateway provider, iPay88.

The Company’s acceptance of your Order and formation of a Customer Contract arises only upon the issuance by the Websites of an order confirmation page or email.

11. Return of Goods

Customers are entitled to request a return for eligible Products within five (5) days of Delivery provided that:

  • You have a valid, verified reason for returning the item (e.g., wrong item delivered, defective product).

  • The goods must be in brand new condition and returned in the original, unopened packaging along with all accessories, manuals, and free gifts received with it.

  • The product must not have been used or opened. All sealed items must remain strictly unopened.

For the avoidance of doubt, discounted, promotional, or clearance sale Products are not eligible for returns. If your return meets all requirements, please email our Customer Service at info_my@adonis-beauty.com

12. Refunds

All approved refunds shall be processed via the original payment mechanism used during checkout.

The processing of payments and refunds takes time and is strictly subject to the respective banks’ and/or payment provider’s internal processing timelines. All refunds are strictly conditional upon our acceptance and inspection of a valid return of the Product.

 

13. Limitation of Liability

The use of the Websites is at the Customer’s own risk. The information and materials contained in or accessed through these Websites are provided on an “as is” and “as available” basis.

The Company expressly disclaims all liability whatsoever to the extent permitted by law whether arising in contract, tort, or otherwise in relation to the use of the Websites and Products. In any event, the Company’s liability shall be limited strictly to the amount paid by you under the relevant Customer Contract.

14. General

Amendments to Terms

The Company reserves the right to update these Terms from time to time. The updated version will be effective immediately upon posting. You are responsible for regularly reviewing these Terms to stay informed of updates.

Indemnity

By using the Websites, each Customer agrees to indemnify the Company in full from and against any damages, losses, liabilities, claims, actions, or expenses arising from such Customer’s breach of these Terms or misuse of the Websites.

Governing law

These Terms shall be governed by and construed in accordance with the laws of Malaysia, and you agree to submit to the exclusive jurisdiction of the Malaysian Courts.